Highlights

• Led a team of three building the online cancel Roadside Assistance journey, which replaced a phone call to the contact centre, and wrote about 90% of its frontend and backend. Maintain and extend the team’s other self‑service journeys, digital roadside assistance (location‑based patrol dispatch) and update my vehicle, with new features and accessibility fixes.
• Migrated the Roadside Assistance “change my cover level” journey to the new Azure backend: redesigned the UI and connected new upgrade and downgrade endpoints with the Microsoft Dynamics FinOps team, whose system holds the roadside products. Members make about 3,700 cover changes a year through it.